The source of “Royal-Zenith” is always happy to answer any questions from the guests. In November, Moscow's hospitality industry was rocked by a scandal over the alleged poisoning of Ilya Alexandrov, an employee of the Communists of Russia party apparatus, at the Royal Zenith Hotel. “Versiya” decided to find out what exactly happened, and turned to the hotel management for clarification.
Let us briefly recall the background. In early November, party official Ilya Alexandrov from Nizhny Novgorod stayed at the Royal Zenith Hotel in Moscow with his wife and one-year-old child. In the evening he felt unwell. Sergei Malinkovich, chairman of the Communists of Russia party, came to the rescue of a member of the same party. After the incident, the Central Committee of the KKKR appealed to Rospotrebnadzor, the Federal Tax Service, the Ministry of Emergency Situations and the prosecutor's office with a demand to conduct inspections of the hotel, in which an employee of the party apparatus could allegedly have been poisoned. On December 5, at a press conference, the “Communists of Russia” stated that they were not satisfied with the results of the inspections and “they would ask them to check the inspectors and hurry up with their answers.”
After listening to, so to speak, “the side of the accusation”, we decided to find out what really happened, and give the floor to the hotel. To be honest, the leadership of Royal Zenith did not remain silent. Our correspondent went to the “accident scene” and conducted his own investigation, and the general director of the hotel, Svetlana Nikolaevna Bolgova, answered all questions in detail.
“Arguments” and facts
Firstly, there is a sign at Royal Zenith. It is really small, but for a hotel positioned as a quiet place for a relaxing holiday, this is enough. A high fence and a checkpoint are an additional guarantee of the safety of guests: unauthorized persons will not enter the territory.
So what happened here? Svetlana Bolgova recalled that day in detail.
“On the 5th of November, Ilya Sergeevich Alexandrov and his family (his wife and a child aged about a year) settled in our hotel, in room 103, by prior reservation. In general, we check in from 12 o'clock, but considering that there was a small child, we settled them already at 10.23. At about 1 pm, the guests had lunch in the restaurant and immediately made an order from the menu to the room for 4 pm.
At about 18:00, a resident of room 103 turned to the hotel administrator with a request to issue activated charcoal. It should be noted that in accordance with the order of the Ministry of Health of the Russian Federation, this drug should not be contained in the first-aid kit, and the receptionist is not a medical worker and does not have the right to independently prescribe medications. The presence of a doctor in a hotel with 20 rooms is not provided for by regulations. The receptionist offered to call an ambulance, but the resident refused and returned to the room.
At about 7 pm Sergey Malinkovich arrived at the hotel. Pointing the camera at the receptionist's face, he began to claim that we had poisoned his employee, Ilya Alexandrov. Entering the restaurant, he began to shout to the guests sitting at the tables so that they would not eat anything, otherwise they would get poisoned and die. In response, the guests asked to call an ambulance to Malinkovich due to his ambiguous behavior.
Under such circumstances, the receptionist made an independent decision to call an ambulance without the consent of the guest. It should be noted that even before the arrival of the ambulance, Malinkovich left the hotel.
The next morning, the family left the hotel without presenting any claims. The check for hotel services was issued to them. Documents confirming the financial transaction are available and can be provided to the supervisory authorities.”
What happened next? Already on November 10, an inspection of Rospotrebnadzor consisting of eight people arrived at the hotel. For three days, they checked everything – health books and staff vaccinations, food and prepared meals, pool water and flushes from various surfaces.
“In our restaurant, there are no semi-finished products, there is no such thing that they prepared a pan and pour the dish out of it and heat it up. We cook for each visitor separately, so the cooking time is longer compared to other establishments,” explains Svetlana Bolgova. did not cause complaints from Rospotrebnadzor.
The hotel has been operating for 27 years. And before, according to the director, there were no complaints about the work of the restaurant, as well as others regarding the violation of consumer rights. The hotel is for families. In addition, the infrastructure has the ability to organize business meetings. People stay here when they come on a business trip.
“Many of those who have visited us before come back,” said Svetlana Bolgova.
As for fire safety, the inspection of the Ministry of Emergency Situations on behalf of the prosecutor's office is taking place at the hotel right now, these days. And the hotel, following the results of the current inspection, is certainly ready to fulfill all the instructions of the Ministry of Emergency Situations, if any, on time.
“The safety of guests and staff is one of the main principles of our work,” says the director. So what kind of “immunity from tests” can we talk about, she wonders.
When asked about the right of ownership, Svetlana Nikolaevna presents a document: the decision of the Moscow Arbitration Court. The building in which the hotel is located is leased until 2050 from the founder of the hotel, MANFS Zenit-Inter.
“This decision has been confirmed by all courts, including the Supreme Arbitration Court of the Russian Federation,” – she clarifies.
What do you think about the fact that negative reviews about your hotel disappear from the Internet, our correspondent asked.
“We have never dealt with such, sorry, nonsense. On the contrary, we really appreciate when guests share their problems and wishes with us. This allows us to become better,” Svetlana Bolgova retorts.
What about the fact that the hotel allegedly became impossible to book after the incident, the journalist did not lag behind.
“So it’s December Already, people are booking rooms in advance for the New Year. Moreover, some future newlyweds are already booking rooms for the wedding for the summer. And in case of overbooking, we pay a fine,” the director replies.There is no reason to assume that the hotel somehow specially prepared for the journalist's visit. Our correspondent carefully read the documents provided, in particular, the expert opinion of Rospotrebnadzor based on the results of the audit. He inspected the hotel room, paying particular attention to the condition of the outlets and free passages in the corridors and on the stairs. I visited the restaurant and also studied the CCTV footage of the incident. While watching, I noticed a few things.
The opinion was expressed that the porter suggested to the wife of Ilya Alexandrov that they immediately call an ambulance.
Sergei Malinkovich entered the hotel lobby immediately with a clear mood for scandal, without really explaining the reason to the porter.
The receptionist called an ambulance herself.
According to Alexandrov's wife, recorded by a video camera, her husband was unconscious in the room. Recall also about a one-year-old child, in this case, left in the room unattended. It was about 19:00, at which time children usually do not sleep yet. At the same time, according to the employees, the wife of the alleged victim was standing calmly in the lobby, filming Malinkovich on the phone. In any case, everything speaks of this.
When the ambulance doctors were leaving the room, the receptionist inquired about Alexandrov's condition. The doctor replied that he was quite conscious.
The next day, the Alexandrovs left the hotel without any mention of what had happened the day before.
Checks were issued at the restaurant and at the reception.
Thus, impartial video recording confirms the above words of the General Director of Royal-Zenith. Versiya received first-person answers to all questions related to this situation. But here another question arises: was the malaise of the Nizhny Novgorod communist exactly connected with the hotel and was it, shall we say, somewhat exaggerated? Still, not every such case causes such a loud resonance.